Terms of Use

1. Who We Are

These Terms of Use (“Terms”) govern access to and use of the Kwizie platform, websites, and related applications (collectively, the “Service”) operated by Kwizie Oy, Business ID 3344169-7, Hämeentie 31, 00500 Helsinki, Finland (“Kwizie”, “we”, “us”, “our”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy and Cookie Policy.  If you are accepting on behalf of an organization, you represent that you have authority to bind it.

2. Eligibility and Accounts

• Age requirements
  • EEA / UK users: Kwizie is not directed to children under 16 (or the lower age permitted by local law, never below 13). If you are under the applicable age, you may use the Service only with verifiable parental / guardian consent or under an institutional account managed by your school.
  • Rest of world: minimum age 13, as required by YouTube’s Terms of Service and COPPA.
• Institutional use. Teachers and schools provisioning student accounts are responsible for obtaining all legally required notices and consents.
• Registration and security. Provide accurate information, keep credentials confidential, and notify support@kwizie.ai of any unauthorized use. You are responsible for all activity under your account.

3. Subscriptions, Renewals, Cancellations, and Refunds

• Some features are free; paid plans include Individual, Pro, Course Creator, and Teams & Institutions.
• Auto-renewal. Paid plans renew automatically for the same term unless cancelled before the renewal date in account settings.
• Cancellation. You may cancel your subscription at any time. To do so, sign in to your account, go to “Edit Subscription” in the main menu, find your current plan, and click the cancel subscription button, then confirm your cancellation. Your access will remain active until the end of your current billing period. Subscription fees are non-refundable except where required by law or where we explicitly state otherwise in writing.
• Price changes. Kwizie may update pricing with prior notice; continued use implies acceptance.
• Orders by organizations. Licenses purchased by an organization are for designated users only and non-transferable.

Right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK, you have a 14-day right to withdraw from online purchases. By starting use of a digital subscription immediately after purchase, you expressly request and consent that Kwizie begin service performance during the withdrawal period and acknowledge that you lose the right of withdrawal once performance begins. This does not affect any mandatory consumer rights.

4. Acceptable Use

You will not:

• copy, modify, host, sublicense, or resell the Service;
• access the Service to build a competing product;
• reverse engineer, decompile, or attempt to circumvent security;
• upload unlawful or infringing content or malware;
• process special-category data (e.g. health, religion) unless lawful and pre-agreed;
• scrape, harvest, or mass-export data;
• perform penetration tests without written consent; or
• send spam or other abusive messages or content.

You are responsible for obtaining and maintaining all devices, equipment, software, and network connections necessary to access and use the Service, and for ensuring that such use does not cause harm to the Service or to others.

Kwizie may suspend or terminate accounts for violations or security risks.

5. Content and Intellectual Property

• Our IP. All rights in the Service, software, design, and trademarks belong to Kwizie or its licensors. No rights are granted except the limited license below.
• Your content. You retain ownership of all materials you upload. You grant Kwizie a worldwide, non-exclusive, royalty-free, limited license to host, store, reproduce, and display your content solely to operate, secure, and improve the Service (e.g. backups, caching, moderation). This license survives 90 days post-termination to allow backups, after which data are deleted or anonymized. Kwizie does not use your content to train external AI models.
• Third-party media. If you import or embed media from external sources (e.g. YouTube, Vimeo, or elsewhere), you are responsible for ensuring that you have rights to use it. Kwizie disclaims all liability for unauthorized use.
• Copyright Complaints and Removal Policy: If you believe that any content on the Service infringes your copyright, please notify us at support@kwizie.com with the following information:
  (a) identification of the copyrighted work claimed to be infringed;
  (b) identification of the material that is claimed to be infringing and information sufficient for us to locate it;
  (c) your contact information; and
  (d) a statement that you have a good-faith belief that use of the material is not authorized, and that the information you provide is accurate.
  Kwizie may remove or disable access to the material in question and may, in appropriate circumstances, restrict or terminate accounts of repeat infringers.

6. AI Features and Outputs

AI features generate tests, summaries, key concepts and metadata. Outputs may be inaccurate or incomplete; you are responsible for reviewing and validating them. AI features are not professional advice and must not be relied on in high-risk or safety-critical contexts.

7. Availability, Support & Changes

We aim for 24 / 7 availability but do not guarantee uninterrupted access. Downtime may occur for maintenance or circumstances beyond our control. Support is provided via support@kwizie.ai (within business hours, EET) without guaranteed response times unless otherwise agreed. We may modify, add, or remove features (including beta features) with reasonable notice.

8. Third-Party Services

Integrations (e.g. Stripe, YouTube, Hotjar) operate under their own terms and privacy policies. Kwizie is not responsible for third-party services.

9. Data Protection

Our Privacy Policy explains how we process personal data as controller. When we process personal data on your behalf (e.g. student data), the Data Processing Addendum (DPA) below applies.

10. Termination and Suspension

You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, or security concerns. Upon termination, you must stop using the Service. Sections intended to survive (e.g. IP, liability, indemnities) will continue to apply. We can assist with exporting your content during an active term; post-termination export may incur costs.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” KWIZIE AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KWIZIE AND ITS LICENSORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS. TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF EUR 100 OR THE FEES PAID BY YOU TO KWIZIE FOR THE SERVICE IN THE 6 MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

Indemnification: You agree to indemnify and hold harmless Kwizie, its officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; or (c) your Content, including any actual or alleged infringement of third-party rights. Kwizie will provide you with prompt written notice of any claim and will cooperate with you in defending the claim at your expense.

Force Majeure: Kwizie shall not be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, governmental actions, internet or telecommunications failures, or power outages.

Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without Kwizie’s prior written consent. Kwizie may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Severability: If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement: These Terms constitute the entire agreement between you and Kwizie regarding your use of the Service and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter of these Terms.

13. Export Controls and Sanctions

You must comply with all applicable export control, trade, and sanctions laws and may not use the Service if you are subject to EU, UK, or US sanctions.

14. Vulnerability Disclosure

Report suspected vulnerabilities to support@kwizie.ai and allow us reasonable time to resolve them. Public disclosure or testing that harms system performance or accesses other users’ data is prohibited.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified in-app or by email before they take effect. Continuing to use the Service after the effective date constitutes acceptance.

16. Governing Law and Disputes

These Terms are governed by Finnish law, excluding conflict-of-law principles.

• Business users: any dispute will be finally settled by arbitration under the Rules of the Finland Chamber of Commerce; seat Helsinki; language English.
• Consumers: you may bring claims before your local courts; mandatory consumer rights remain unaffected. Either party may use small-claims court where available.

17. Governing Language

These Terms are drafted in English. If translated, the English version prevails unless local law requires otherwise.

18. Notices and Hierarchy

Notices may be sent to your registered email or posted in-app.
If there is any conflict:

1. a signed Order / Subscription Form (if any) prevails;
2. then this Terms document;
3. then the Data Processing Addendum (DPA).

19. Contact

Kwizie Oy · Business ID 3344169-7
Hämeentie 31, 00500 Helsinki, Finland
Email: support@kwizie.ai

Data Processing Addendum (DPA)

This DPA forms part of the Terms when Kwizie processes personal data on behalf of the Customer (“Controller”).

1. Scope and Roles

Kwizie Oy acts as Processor; the Customer acts as Controller. Processing occurs only to provide the Service, per these Terms and documented instructions.

2. Processor Obligations

Kwizie shall:

• process personal data only on Controller’s instructions;
• ensure authorized personnel are bound by confidentiality;
• implement appropriate technical and organizational measures (“TOMs”) to protect data;
• assist Controller in fulfilling data-subject rights, breach notices, and DPIAs;
• maintain records of processing;
• notify Controller without undue delay after becoming aware of a personal data breach and provide information required for Controller’s own 72-hour notification duty.

3. Sub-processors

Kwizie may engage sub-processors. A current list is available upon request. Kwizie will notify Controller of new sub-processors at least 7 days before engagement; Controller may object on reasonable data-protection grounds. If unresolved, Controller may terminate the affected Service. Kwizie remains fully responsible for sub-processors.

4. International Transfers

Kwizie will not transfer personal data outside the EEA or UK without appropriate safeguards (e.g. EU Standard Contractual Clauses, UK Addendum). Evidence of safeguards is available on request.

5. Return and Deletion

Upon termination or written request, Kwizie will delete or (at Controller’s option and expense) return all personal data and delete remaining copies within a reasonable time, unless retention is required by law. Kwizie will confirm deletion upon request.

6. Audits

Controller (or an independent, non-competing auditor it appoints) may audit once per 12 months with reasonable notice during normal business hours. Kwizie may satisfy audit requests via recent independent reports (e.g. ISO 27001, SOC 2) and responses to questionnaires.

7. Liability

Each party’s liability under this DPA is subject to the limitation of liability set out in the Terms.

8. Assistance

Considering the nature of processing, Kwizie shall assist Controller in responding to data-subject requests and other compliance obligations at Controller’s reasonable expense.

Annex A — Details of Processing

Annex B — Approved Sub-processors

• Amazon Web Services Oy, Hirsalantie 11, 02420 Jorvas, Finland (Hosting)
• Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Dublin 2, Ireland (Payments)
• Additional processors available upon request.